TECHNICAL SUPPORT
Royal Computer Consulting Support Policy
How to get help with Easy Seas, supported website sync, account access, billing, and technical issues.
Effective and last updated October 5, 2026.
If something is not working as expected, start with the Help Center or email scott@royalcomputerconsulting.com. Please do not send passwords, one-time codes, full payment-card numbers, or other secrets in a support request.
This policy explains the support available for Easy Seas and Royal Computer Consulting software services. A customer agreement or statement of work controls if it contains a different commitment.
1. How to contact support
Email scott@royalcomputerconsulting.com with a short subject, the page or feature involved, what you expected, what happened, and the approximate time. We will reply in writing so the request has a clear record.
2. What to include
Include the product or site, whether you are using the Chrome extension, web app, iOS app, or Android app, the browser and operating system, the steps that led to the problem, any visible error message, and a screenshot with private information removed. If a sync is involved, include the provider and the Easy Seas support code shown in the export log.
3. Support hours and response
Standard support hours are 7:00 AM–3:00 PM Pacific Time, Monday through Friday, excluding observed holidays. We aim to acknowledge requests within 72 hours. Response time can be longer when a cruise-line website, app store, payment provider, or other third party must investigate.
4. Supported help
We can help diagnose Easy Seas sign-in, subscription access, local storage, browser permissions, supported cruise-line capture, imports, exports, and ordinary product behavior. We can explain how a feature is intended to work and provide reasonable troubleshooting steps.
5. Outside ordinary support
Implementation projects, custom development, training, travel booking, gambling advice, account recovery for a cruise line, and changes to a third-party website are outside ordinary product support unless a written agreement says otherwise. We cannot guarantee that a provider will keep a page, offer, endpoint, or login flow unchanged.
6. Safe access and privacy
Never email a password or authentication code. If temporary diagnostic access is necessary, we will describe what is needed first and use the least access practical. Easy Seas uses the browser session you authorize; it does not require your cruise-line password in its own form. See the Privacy Notice for the categories of information the app may process and how to request help with information under our control.
7. Ticket follow-up and closure
We may ask for additional details, a current screenshot, or a fresh export log. A request may be marked solved when a fix or workaround is provided, the product is operating as designed, the request is outside scope, or no reply arrives for five business days. Reply to reopen the conversation or send a new request that references the earlier one.
8. Urgent and safety concerns
If a payment, account, or security concern is urgent, put “URGENT” in the subject and explain the immediate risk without including secrets. For gambling-related concerns, pause play and use local support resources; Easy Seas is an organizer and educational tool, not a gambling treatment service.
9. Policy changes
Royal Computer Consulting may update this policy as the products and providers change. The current version is published on this page.